Description
A programme to revolutionize the atmosphere both inside and outside of the workplace, making relationships rewarding, satisfying, safe and joyful.
This training is focused on building conversational skills during practice drills. Participants are encouraged to bring the most challenging, nerve-wracking, time-consuming, real-life cases/scenarios to deal with and get feedback from instructors. Learning is made quick and easy through discovery learning, the most sophisticated accelerated learning processes available today.
Successful completion leads to the Award In Conversational Excellence™ certified by the ICAN International NLP Coaching Alliance.
You will learn how to:
Module 1 MASTERFUL QUESTIONS TO CLARIFY THINKING
- Have better conversations
- Connect to others with Rapport
- Notice how people express themselves
- Notice speech patterns that leave you guessing
- Ask Masterful Questions that specify what they mean
- Soften your questions to avoid “interrogating”
- Help people think and explain themselves more clearly
Module 2: FRAME CONVERSATIONS:
- Improve your conversational intelligence with framing
- Frame to give and receive instructions more skilfully
- Frame agendas to lead and manage meetings more effectively
- Frame intentions to resolve conflicts without “bloodshed”
Module 3: GAIN ACCEPTANCE OF YOUR IDEAS
- Introduce suggestions without imposing and have more of them accepted
- Enhance your relationships by making it easy to agree
- Have more success with understanding and being understood
- Improve your congruence and confidence in persuading others
Module 4: Skills Review & Certification
- Receive guidance on how to give self-feedback
- Observe your own practice and give self-feedback
- Work out what you can do to improve your effectiveness
- Have your questions answered and test your own examples
- Assess your progress in making these skills your own
