Our training is defined under two separate divisions:
Content
Each conversation has at least two parts. One is the subject or topic, and the other is the process or how the subject is handled. Work discussions ARE the content, but a Coach will ask questions both to gather information (content), and more importantly to provoke and observe a response in the receiver (process).
Process
Working above the content of conversations with attention focused on how the client maintains their reported difficulty and not on their actual story. It is possible (though unusual in the workplace) to successfully coach a client without conscious knowledge of what they are dealing with. In personal work, this can be really liberating for the client who is not obliged to share private and deeply troubling information.